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Domestic Warranty and Refund conditions

Refund and exchange terms


The products/products you send for change are unused, not contaminated, have not been modified, with the registration, the accessories, if present, the gift of the hand (without damage) 15 days from the date of delivery. To make Return/Exchange changes, order your payment and click on the Exchange/Return button of the section. Change the product to be exchanged/returned, Exchange/return exchange and add the product. Make your shipping selection. You can access the return shipping payment on your order page and the information message sent to your mobile phone. Make sure that products with the same return code are kept in the same package and that the package is intact.

To make an exchange, do not create a new order or request a product reservation by contacting our company by phone. The product you have sent will go through an average of 1 week control process after we receive it and if the product you have requested is available in our stocks, it will be exchanged within 48 hours and sent to your address without any shipping charges, if the product you want is not available in our stocks, customer service will call you and it will exchange with another product or your money will be refunded. While the product is exchanged and shipped, you will be informed via SMS that your product has been shipped.

Note: The products/products you have sent for Exchange have lost 15 days past, used, and sold, if any, if any. If the invoice is in two Nusha, (if any) without any accessories or gifts; the product will not be accepted, it shall be sent back to you (via message) and paid to you.

If you wish to send the product/products for exchange with a shipping company that we are not contracted to, you must pay the shipping price. Otherwise the product will return to you by not being accepted.

The shipping fee, excluding the campaign products, is ours. The shipping fee for your second exchange requests belongs to the buyer. Changes are not made after the second change, and your refund will be performed.

Change Address: Yenibosna Merkez Mah. Yalçın Koreş Cad. No: 42 / İSTANBUL 


PHONE : 0212 550 52 52


For any reason, the return time of the product that you want to return is 15 days from the date of receipt. The product you will return has not been damaged, used, and has not been harmed, and The redistributability feature must be intact.


Return operation of the products in the evening dress; It is only valid if the product is returned on the same day.


If the relevant times are exceeded, the return operation cannot be performed.


Order cancellation is carried out if the order is not shipped. Refund terms apply for orders given in cargo. You can obtain the details of your order by contacting customer service from 0212 550 52 52 numbered phones.


The product that is subject to return; Both invoices, original box and packaging, along with all the accessories sent, if you complete the refund form on the back of your invoice by filling in your payment with a deposit or payment method, the refund Please, to quickly complete your transactions; Account information (the account holder's name, bank account number, bank name, branch name or code) and the IBAN information by writing and signing (the refund form for your return transactions in accordance with the tax procedural Law No. 385 must be filled in and signed.) Via speed cargo; You will need to send a shipping fee with a speedboat, without paying the cargo.


Return product/Product price, from the moment the products reach our warehouse; Check the product's return conditions for compliance; For orders received by credit card, the shipping fee is cut and the remaining amount will be refunded to your credit card. However, if your purchase is installment, your bank reflects the refund in installments. For return transactions after receipt of the goods received by the door payment option and after the price is paid; The above-mentioned normal return procedures are valid and in cases where there is no defect in the product, the payment service fee and the shipping fee will be deducted and returned to you by lowering the total price of the purchase. After checking the return product/products to our warehouse and compliance with the return conditions, the product price will be refunded.

Return Address: YeniBosna Merkez Mah. Yalçın Koreş Cad. No: 42 Bahçelievler / İSTANBUL 


PHONE : 0212 550 52 52

Prepared by  T-Soft E-Commerce.